RETURN OF THE PRODUCT.
All Orders concerning Products considered by ACDS to be non-standard or falling into the “NCNR” category (non-cancelable and non-returnable), cannot be canceled or returned. ACDS may use various methods to identify non-standard or “NCNR” Products, including quotes, catalogs, attachments or annexes.
(a) The Customer may return Products to ACDS provided that they include a Return Material Authorization (“RMA”) number issued by ACDS.
(b) An RMA will be issued by ACDS under the following conditions:
(i) Returns for Apparent Defect: receipt by ACDS of written notification of any damage relating to the external packaging, any damage relating to the Products, any incomplete Product or any other anomaly (“Obvious Defect”) within three (3) business days from the date of receipt of the merchandise; otherwise, the absence of notification amounts to acceptance of the Products by the Customer;
(ii) Product Warranty Returns: receipt by ACDS of written notification specifying the specific Product defect during the warranty period;
(iii) the defect notified under (i) or (ii) was caused exclusively by ACDS or the original manufacturer;
(iv) the defect notified under (i) or (ii) is not damage, shortage or other anomaly caused by the Customer, a carrier, charterer or any other third party;
(v) Customer must return the Products to ACDS in accordance with the instructions specified in the RMA issued by ACDS;
(vi) ACDS's examination of the returned Products constitutes confirmation that the return is eligible in accordance with this section.
(c) ACDS may return to Customer Products that are not eligible for return in accordance with this section, with postage remaining due, or hold such Products on Customer's behalf for collection by Customer, at its costs.